Shipping policy

Shipping Policy

Effective Date: November 01, 2026

1. Overview

At Makuogo Enterprises, we strive to provide a reliable and transparent shipping experience for customers throughout the contiguous 48 United States. Shipping times may vary depending on the product selected, destination, and shipping method chosen at checkout.

Product-Specific Shipping Information

  • Shipping times, delivery methods, freight requirements, shipping costs, and delivery services may vary by product.
  • Certain products may require special handling, freight delivery, White Glove Service, or additional processing time.
  • Any shipping information displayed on an individual product page, including estimated delivery times, shipping restrictions, special delivery requirements, or additional charges, takes precedence over the general information provided in this Shipping Policy.
  • Customers are encouraged to review the shipping details listed on each product page before placing an order.
  • In the event of any discrepancy between this Shipping Policy and the information shown on a product page, the product page information will govern for that specific product.

2. Shipping Destinations

United States

  • We currently ship to addresses within the contiguous 48 U.S. states only.
  • We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
  • We do not ship to P.O. Boxes that cannot accept carrier deliveries.

3. Shipping Costs

Free Standard Shipping

  • Free standard shipping is available on most products delivered within the contiguous 48 U.S. states.
  • Orders over $150 may qualify for free shipping where applicable.
  • Some products may require additional freight charges or White Glove Delivery services. Any applicable charges will be clearly displayed at checkout or on the product page.

Additional Shipping Options

  • Standard Shipping
  • Oversized Freight Shipping
  • Express Shipping (where available)

All applicable shipping costs are displayed at checkout before payment is completed.

4. Order Processing & Delivery Times

Order Processing

  • Orders are typically processed and picked up by the carrier within 1-3 business days (Monday-Friday).
  • Products labeled "Quick Ship" are generally shipped within 3 business days of receiving a complete order.
  • Certain products may require additional processing time due to supplier availability or freight scheduling.

Delivery Time

  • After leaving the warehouse, most orders arrive within 4-21 business days, depending on the product, destination, and shipping method selected.
  • Delivery estimates are provided as general guidelines and are not guaranteed.
  • Weather events, carrier delays, product availability, and other factors may impact delivery times.
  • For the most accurate delivery estimate, please refer to the shipping information listed on the individual product page.

Direct Shipment

  • Many products are shipped directly from manufacturers, suppliers, or distribution partners to help expedite fulfillment.

5. Shipping Methods & Carriers

Orders may be shipped using:

  • UPS
  • FedEx
  • USPS
  • Freight and White Glove Delivery Providers
  • Other approved shipping partners

Carrier selection is based on package size, weight, destination, and delivery requirements.

6. White Glove & Freight Deliveries

Certain mobility products require specialized freight delivery services.

For freight or White Glove deliveries:

  • Additional delivery charges may apply.
  • Any applicable fees will be displayed on the product page and/or at checkout.
  • An operational elevator must be available for deliveries to the second floor or higher.
  • White Glove delivery fees are non-refundable once services have been performed.

7. Order Tracking

  • Once your order ships, you will receive an email containing tracking information.
  • Tracking updates may take up to 24 hours to appear after shipment.

8. Shipping Delays, Damage & Missing Items

Damaged Shipments

Please inspect your order upon delivery.

If your item arrives:

  • Damaged
  • Defective
  • Missing parts
  • Incorrect

Contact us immediately at support@mobilityprecision.com and provide:

  • Your order number
  • Photos of the product
  • Photos of the packaging

Delayed Shipments

  • If your shipment appears significantly delayed beyond the estimated delivery window shown on the product page, please contact our support team for assistance.

Missing Items

  • Report missing items within 7 days of delivery.
  • We will work to replace the missing item or provide an appropriate resolution.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to:

  • An incorrect address
  • An incomplete address
  • Failure to accept delivery

Additional shipping charges may apply for reshipment.

10. Returns Related to Shipping

  • Orders may be canceled for a full refund before they are picked up by the shipping carrier.
  • Orders canceled after shipment or refused upon delivery will be treated as returns and may be subject to:
    • Return shipping costs
    • Applicable restocking fees
    • Freight charges
    • Other costs associated with the return

Please refer to our Return & Refund Policy for complete details.

11. Contact Information

Makuogo Enterprises

  • Email: support@mobilityprecision.com
  • Phone: 1-319-214-8700
  • Address: 6701 Corporate Dr., Johnston, IA 50131, United States
  • Business Hours: Monday-Friday, 9:00 AM-5:00 PM EST

12. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes become effective immediately upon posting on this page.

Thank you for choosing Mobility Precision by Makuogo Enterprises. We appreciate your business and look forward to serving your mobility needs.