Refund policy

Return & Refund Policy

Effective Date: November 01, 2026

1. Overview

At Makuogo Enterprises, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges, refunds, and cancellations are handled for purchases made through mobilityprecision.com.

Policy Summary

  • Service Area: Lower 48 United States
  • General Return Window: 30 days from delivery
  • Certain Products: May have shorter return windows, including 10-day return periods for select mobility scooters, power wheelchairs, and other manufacturer-restricted products
  • Restocking Fee: 5% to 25%, depending on the product and manufacturer requirements
  • Return Shipping: Customer-paid unless the item is damaged, defective, or incorrect
  • Refund Method: Original payment method
  • Exchanges: Available on eligible items

Product-Specific Return Policies

  • Certain products may have manufacturer-specific return requirements, return windows, cancellation fees, restocking fees, freight charges, or return restrictions.
  • Some mobility scooters, power wheelchairs, and other specialized mobility products may only be eligible for return within 10 days of delivery and may be subject to additional return shipping, freight, or restocking charges.
  • Any return policy, cancellation policy, shipping policy, or product-specific terms displayed on an individual product page will take precedence over this general Return & Refund Policy.
  • Customers are strongly encouraged to review all product details, shipping information, and return terms listed on the applicable product page before placing an order.

2. Contact Information

For returns, exchanges, or refund requests:

Email: support@mobilityprecision.com
Phone: 1-319-214-8700

Makuogo Enterprises
6701 Corporate Dr.
Johnston, IA 50131
United States

Business Hours: Monday-Friday, 9:00 AM-5:00 PM EST

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

  • Damaged
  • Defective
  • Missing parts
  • Incorrect

Please contact us as soon as possible and provide:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging

We will review the issue and provide replacement, exchange, refund, or return instructions as appropriate.

4. Return Eligibility

Returns and exchanges are accepted within the applicable return window provided on the product page and, unless otherwise specified, within 30 days of delivery.

To qualify for a return:

  • The item must be unused and in like-new condition.
  • The item must be returned in its original packaging.
  • All original accessories, manuals, and components must be included.
  • Any applicable tags must remain attached.

Products showing signs of use, misuse, modification, or damage after delivery may not be eligible for return.

5. How to Initiate a Return

To request a return:

  1. Reply to your order confirmation email or email support@mobilityprecision.com.
  2. Include your order number and reason for the return.
  3. Provide photos of the item packaged in its original packaging if requested.
  4. Wait for return authorization and shipping instructions before returning the item.

Returns sent without prior authorization may result in delays or denial of the return request.

6. Return Shipping & Fees

  • Approved returns may be subject to a restocking fee ranging from 5% to 25% of the purchase price, depending on the product, manufacturer requirements, and return conditions.
  • Any applicable restocking fees or special return conditions may be disclosed on the product page.
  • Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped in error.
  • Original shipping charges are non-refundable.
  • White Glove delivery, freight delivery, installation, setup, and other specialty service fees are non-refundable once services have been performed.
  • Upon request, we may provide a return shipping label, and the cost of the label will be deducted from the refund amount.
  • For returns valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance.

7. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method.
  • Refunds are typically processed within 7 business days after approval.
  • Applicable restocking fees, return shipping charges, freight charges, and other approved deductions will be withheld from the refund amount.

8. Exchanges

Eligible products may be exchanged within the applicable return period for:

  • The same product
  • A different product
  • Store credit

Replacement or exchanged items will be processed after the returned item has been received and inspected.

9. Non-Returnable Items

The following items are generally not eligible for return unless required by law:

  • Replacement parts
  • Warehouse, clearance, closeout, or final-sale items
  • Customized, personalized, or special-order products
  • Gift cards
  • Downloadable digital products
  • Products identified as non-returnable on the product page

Additional product-specific return restrictions may apply and will be disclosed on the applicable product page.

10. Order Cancellations & Refused Deliveries

  • Orders may be canceled for a full refund before they have been picked up by the shipping carrier.
  • Once an order has shipped, cancellation requests will be treated as returns and may be subject to applicable fees.
  • Refused deliveries and orders canceled while in transit may be subject to:
    • Return shipping charges
    • Restocking fees
    • Freight charges
    • Other costs associated with the return

11. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes become effective upon posting to this page.

By purchasing from Makuogo Enterprises, you agree to the terms of this Return & Refund Policy.

Makuogo Enterprises
Email: support@mobilityprecision.com
Phone: 1-319-214-8700
Address: 6701 Corporate Dr., Johnston, IA 50131, United States
Website: mobilityprecision.com